A while back I read an article on SFGate.com answering a question from a homeowner who was having a hard time finding a home improvement contractor. She was trying to get three bids with references, without success.
“While it sounds prudent, I live in Vallejo and I can’t get a single pro to come out to my house, let alone three of them. I have been stood up many times and have been disappointed with the few that have come out.”
– Burnett Brothers Q & A, San Francisco Chronicle
The writers advised her to work her network (friends, family, coworkers, etc.). Then try local real estate agents, who usually have a stable of professionals to call on when getting homes ready for sale. Finally, they suggested checking out Angie’s List, an online home improvement review site that has been getting good publicity.
Their observations on the root of the problem:
In our minds, the cause of the dearth in tradespeople is twofold: the real estate boom and the lack of skilled workers — especially those willing to take on home-improvement projects. It’s simple supply and demand. Too many jobs are chasing too few workers. The good contractors can afford to cherry-pick, and you don’t want the bad ones.
Since then, they’ve published a follow up article with more suggestions from readers such as trying other websites, homeowner associations, the BBB (Better Business Bureau), and even the NARI (National Association for the Remodeling Industry).
The most interesting thing about this follow up, though, was the responses from contractors.
You know you’re supposed to vet contractors before you hire but did you know they also vet you?
Trust. If the contractor doesn’t think the homeowner trusts him, it will be an uphill battle to get the job done. So some will turn it down. Do you blame them?
How did they find me? Contractors trust referrals from people they know more than from the internet … just like you do.
I decided to do a bit more digging and found this thread on ContractorTalk.com. The question for discussion: Should homeowners have to provide references for contractors? “To find out if the Homeowner was a good customer, or a PITA or Deadbeat”. An interesting and insightful read, if you dare.
Multiple bid situations are not a desirable situation for a contractor. It takes a lot of time and effort to put together a bid … to not have a realistic chance of getting it. As one anonymous contractor said “why compete when the market doesn’t require me to?”.
Operating costs. Doing small jobs doesn’t make financial sense. And estimates aren’t really free. “The cost of visiting the job and performing the estimate has to be worked into the cost of the work”.
“Next, there is a cost to everyone from selecting the too-low price. The last thing you want on your job is a contractor who is not making any money. When people realize what they are doing isn’t profitable, they take all kinds of shortcuts to make up the loss.
“If you sound like you know what you want, and it’s a clear, straight-up process, a contractor will be much more likely to spend the time bidding and communicating with you because they know it is more likely to be a successful job.”
The last word from the Burnett Brothers:
The bottom line is to define and communicate the scope of the work. Change orders are expensive. And expect to pay a fair price. If you do this, you’re more likely to get a contractor to show up when promised, actually do the work you want and charge the estimated price.
Read more: Contractors weigh in on why good help is so hard to find on SFGate.com